How do you fire a client?

There are a couple of ways to do this.  One way is to meet with them and say, ‘I’m feeling like our work together is not as productive as I would like and I’d like to refer you to someone else.’ This conversation is never intended to be confrontational; it’s about...

Up to Your Neck?

Do you ever feel like you’re up to your neck as a sales professional, business owner or business executive? Consumers demand more, suppliers demand more, employees and colleagues demand more. So does the spouse, the kids, the dog, the cat and the gerbil. Taken...