by Mark Katz | Knowledge Exchange, Success Stories
Hello all, Today marks the end of the Mall era. We’ve spent 8.5 years here. Though it wasn’t aesthetically awesome (ok, it was pretty awfulJ) it served the purpose well as we continued to grow and evolve. Believe it or not, we at one time or another occupied every...
by Mark Katz | Knowledge Exchange, Success Stories
We had the pleasure of hearing Tod Leiweke tell us about his journey through the management of professional sports. The question was asked by the audience: “What is a lesson you are willing to give to us based on your experiences?” “Passion. Fortitude. Compromise. “...
by Mark Katz | Business Strategy, Events, Internet Marketing, Knowledge Exchange
Grand openings, customer appreciation, ribbon cuttings, new member orientation, lunch & learn, these are all fancy pseudonyms for networking events. While meeting new people is wonderful the real power of the event falls back on the development relationships with...
by Mark Katz | Business Strategy, Knowledge Exchange
Twas the month before Christmas … and if your business deals with consumers the money that is owed to you may very well end up under the tree come Christmas morning. That might even be true if you operate as business-to-business, although it may be that your...
by Mark Katz | Internet Marketing, Knowledge Exchange
So you have open appointments in your calendar and regardless of what you try you just can’t get the phone to ring any more than it has been. What do you do!?! First you must realize you are in the customer service business even more so than you are in practicing...
